Terms and conditions

Seller

SC APS EXPERT SERVICE SRL with headquarters in Bucharest, Bdul Iuliu Maniu nr.8A, Bucharest, sector 6 (GEMA FITNESS building)

Phone: 0744 706 346

CUI RO32600372

J40/15607/2013>

Buyer

The natural person/legal entity or any legal entity placing an Order.

Order: an electronic document that intervenes as a form of communication between the Seller and the Buyer by which the Buyer agrees to receive these Goods and to make payment for them.

Contract

It represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer. The general terms and conditions of sale will be the basis of the Contract thus concluded, in addition to them being the Warranty Certificate issued by the Seller or a supplier of the Seller. The contract is concluded for an indefinite period, but may be terminated when the Buyer exercises its right to withdraw from the contract or in case of force majeure.

Contract documents

a) By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) by which the Seller conducts its business operations.
b) Notifications received by the Buyer after the Order has been placed are for information purposes only and do not represent acceptance of the Order. These notifications are made electronically (e-mail) or by telephone.
c) For justified reasons, the Seller reserves the right to change the quantity of the Goods in the Order. If it changes the quantity of Goods in the Order, it will notify the Buyer at the e-mail address or telephone number made available to the Seller at the time of placing the Order and refund the amount paid.
d) The Order Confirmation received by the Buyer automatically does not create contractual obligations and is not a confirmation that the products can be delivered. The contract is considered concluded when the Seller accepts the order transmitted by the Buyer. This is the moment of receipt by the Buyer from the Seller, via e-mail and/or SMS, of the Order dispatch notification (AWB carrier).

Forta majora

Neither party shall be liable for non-performance of its contractual obligations, if such non-performance in due time and/or properly, wholly or in part is due to an event of force majeure. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided. If within 15 (fifteen) days from the date of its occurrence, the said event has not ceased, each party shall be entitled to notify the other party of the termination of the Contract without either party being entitled to claim any further damages.

Applicable law – Jurisdiction

This Contract is subject to Romanian law. Any disputes arising between them will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts in Bucharest.

Product prices

The price of the products is the one mentioned on the website and is subject to availability. The price of electrical and electronic products includes the costs of collecting, treating and disposing of WEEE. Costs are shown separately on the purchase invoice. The price does not include shipping charges, these are shown separately at checkout.

Green stamp duty – the amount expressed in lei, paid by the Seller to the company authorized to take over the collection, transport and recovery/recycling of waste electrical and electronic equipment, as provided for by the legislation in force.

Errors

Although every effort is made to maintain the accuracy of the information on the site, it may rarely contain inadvertent errors: the general appearance of the product may be changed by the manufacturer compared to the images presented, certain technical aspects of the product presentation on the site may be modified, the price or stock may be incorrectly displayed for technical reasons. In these cases we reserve the right to refuse to honour orders and to cancel them. Also, orders for products containing discounts are only honored within the limit of available stock.

Billing – Plata

The price, payment method and payment term are specified in the Invoice. The Seller shall issue an invoice to the Buyer for the delivered products, the Buyer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

Payment in advance

For certain orders sent by courier with cash on delivery, you may be required to pay in advance or to pay a minimum of 20% of the total value.

Delivery

(1) Unless the parties have agreed otherwise as to the time of delivery, the Seller shall deliver the goods by transferring physical possession or control of the goods to the Buyer without undue delay and, in any event, no later than 30 days after the conclusion of the contract.
(2) If the Seller has not fulfilled its obligation to deliver the products at the time agreed with the customer or within the time limit set out in paragraph (1), the Seller shall be liable for any loss or damage caused to the customer. (1), the customer requests him to deliver within an additional period appropriate to the circumstances. If the Seller does not deliver the products within the additional period, the customer has the right, as the case may be, to rescind or terminate the contract.
(3) Paragraph (2) shall not apply to sales contracts where the Seller has refused to deliver the goods or where delivery within the agreed period is essential having regard to all the circumstances existing at the time of conclusion of the contract or where the customer informs the Seller, before conclusion of the contract, that delivery before or on a specified date is essential. In these cases, if the Seller does not deliver the products at the time agreed with the customer or within the time limit set out in para. (1), the Buyer shall be entitled, as the case may be, to rescind or terminate the contract.

Transfer of ownership of goods

The ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning by delivery – signature of receipt of the transport document provided by the courier).

Responsibility

All the information used for the description of the Goods on the Site (images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes. Due to unannounced changes made by manufacturers, some product characteristics such as presentation form, color, size, may be different from the presentation on the site.The seller disclaims its warranty rights to the information on the site www.apservice.ro because it may be altered by external causes: service failure, delay of information or application security.

Compliance with laws and standards

Seller shall comply with all laws, regulations and ordinances applicable to its contractual performance, including without limitation to the manufacture, assembly, handling, transportation, storage, packaging or delivery of the Products and applicable to health, safety, environment.

Guarantee

The commercial guarantee may be modified by mutual agreement with the Buyer and is different from the guarantee of conformity of the products, in particular with regard to the term of the guarantee or other advantages to the Buyer through it.
Warranty certificates are issued in the name of the Seller’s suppliers, bearing brand/brand/company marks.The Seller does not issue warranty certificates in its own name.
In this case the Seller is operating and is legally registered as a predominant activity under CAEN code 4778 (retail sale of other new goods in specialised stores).
Consequently, the Seller is not the producer of the goods sold. The guarantee of conformity is based on the inscriptions accompanying the products purchased from suppliers.
All the prosuse are accompanied by user manuals containing the manufacturer’s declaration of conformity.
All products sold through the website www.apservice.ro.ro benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. Warranty is given for material defects and manufacturing defects, material defects. No warranty is given if the product has been used improperly or for wear and tear. Consumable products do not benefit from the warranty because they do not have the same life span as the basic product, deteriorating over time.They contribute to the proper functioning of the product but must be replaced at intervals recommended by the manufacturer.

Complaints

Customer complaints can be made in writing via e-mail to magazin@apservice.ro. These will be settled by the seller in accordance with the “Terms and Conditions” posted on the website.

Return policy

According to GEO 34/2014, on consumer rights in contracts concluded with professionals, as well as for the modification and completion of some normative acts, customers can return purchased products within 14 calendar days.

ARTICLE 11 OUG 34/2014

“Exercise of the right of withdrawal

(1) Before the expiry of the withdrawal period, the BUYER shall inform the SELLER of its decision to withdraw from the contract. For this purpose, the consumer can choose one of the following options:

(a) to use the model withdrawal form set out in Part B of the Annex;

b) to make any other unequivocal statement expressing his decision to withdraw from the contract.”

The SELLER may, in addition to the possibilities referred to in paragraph 1, also (1), give the BUYER the option to complete and submit electronically on the SELLER’S website either the model withdrawal form set out in Part B of the Annex or an unequivocal statement of any other type. In such cases, the trader shall communicate to the consumer without delay, on a durable medium, the confirmation of receipt of the withdrawal form.

(4) The burden of proving that the right of withdrawal has been exercised in accordance with the provisions of this Article shall lie with the BUYER.

Depending on the option of the BUYER, the money from the return of the returned products can be used to pay for another product or can be returned within a maximum of 30 days after receipt of the product, to the account indicated” Excerpt from GEO 34/2014

The return form can be found in the Information section of www.apservice.ro.

If, for any reason, you are dissatisfied with a product purchased from www.apservice.ro, you may return it within 14 calendar days from the date of receipt.
In this case, the customer has two options:

Reimbursement of the amount paid (less those related to the transport of the product) within 14 calendar days from the date of receipt of the product by the trader.

Product replacement

The returned product must be in the same condition in which it was delivered (properly packaged, unused, no traces of working material specific to its destination **, no traces of use, in the original packaging with all accessories, with intact labels and accompanying documents).
The return costs will be borne by the customer and the refund will be made within 14 days of return.
** if the product is intended for a specific work it must not show signs of use characteristic of that work.

In order to simplify the requested return path, we recommend that if you wish to test the product, you do so in a light load, without interaction of the product with the material for which it is intended.

Return

The 14-day Right of Return is only valid for individuals who purchased products from www.apservice.ro

Returned products must be accompanied by the original warranty certificate and a copy of the purchase invoice.

Attention! Returned products must not show signs of wear or be damaged in any way. No damaged, used or worn products will be accepted!
Damage to the products, original packaging or lack of product accessories will reduce the value of the return.
All costs necessary to restore the product to its original state of purchase or the possibility of reselling it as a second-hand product will be brought to the Buyer’s attention on the basis of an estimate whose value will be reduced from that of the return.

In the case of products equipped with a thermal engine the return value will be reduced as a percentage of the new value because they require regular maintenance once started. This is the reason why at the time of purchase/delivery, thermal engines are not supplied with lubricating oils or fuels. Two-stroke engines must be started at regular intervals from the moment of start-up (fueling) to avoid damage to the fuel/ignition system.

Do not hesitate to contact us immediately if a product ordered from www.apservice.ro does not meet your requirements ( before use, start, test ) and/or the technical specifications on the website.

Return procedure

1. It is mandatory to send the product, together with its original undamaged box, all accessories received, the warranty certificate and a copy of the invoice. All these should be packed properly in another box, not in the product box.
2. Once you have completed these steps, please send the product by an approved express courier (Fan Courier) to the address Bdul Iuliu Maniu nr.8A, Bucharest, sector 6 (GEMA building), specifying on the parcel “Return product”. The BUYER is responsible for packing the product and the necessary documents for shipment.
As soon as the product is in the possession of APS EXPERT SERVICE representatives you will be contacted for confirmation and completion of the return procedure. The costs of refund are borne by the Seller in accordance with the law.