According to GEO 34/2014, on consumer rights in contracts concluded with professionals, as well as for the modification and completion of some normative acts, customers can return purchased products within 14 calendar days.

If, for any reason, you are dissatisfied with a product purchased from, you may return it within 14 calendar days from the date of receipt.
In this case, the customer has two options:

  • Reimbursement of the amount paid (less those related to the transport of the product) within 14 calendar days from the date of receipt of the product by the trader.
  • Product replacement

Depending on the buyer’s choice, the money from the returned products can be used to pay for another product or can be returned within 30 days of receipt of the product to the account indicated.


The 14-day Right of Return is only valid for individuals who purchased products from

Returned products must be accompanied by the original warranty certificate and a copy of the purchase invoice.

Attention! Returned products must not show signs of wear or be damaged in any way. No damaged, used or worn products will be accepted!
Damage to the products, original packaging or lack of product accessories will reduce the value of the return.
All costs necessary to restore the product to its original state of purchase or the possibility of reselling it as a second-hand product will be brought to the Buyer’s attention on the basis of an estimate whose value will be reduced from that of the return.

In the case of products equipped with a thermal engine the return value will be reduced as a percentage of the new value because they require regular maintenance once started. This is the reason why at the time of purchase/delivery, thermal engines are not supplied with lubricating oils or fuels. Two-stroke engines must be started at regular intervals from the time of start-up (fueling) to avoid damage to the fuel/ignition system.

Do not hesitate to contact us immediately if a product ordered from does not meet your requirements ( before use, start, test ) and/or the technical specifications on the website.

Return procedure

1. It is mandatory to send the product, together with its original undamaged box, all accessories received, the warranty certificate and a copy of the invoice. All these should be packed properly in another box, not in the product box.
2. Once you have completed these steps, please send the product by an approved express courier (Fan Courier) to the address Bdul Iuliu Maniu nr.8A, Bucharest, sector 6 (GEMA building), specifying on the parcel “Return product”. The BUYER is responsible for packing the product and the necessary documents for shipment.
As soon as the product is in the possession of APS EXPERT SERVICE representatives you will be contacted for confirmation and completion of the return procedure. The costs of reimbursement shall be borne by


To return products you can use the ONLINE return form or you can download the Return Form, which you can fill in and email to


    All fields are mandatory

    I have read and agree to the terms and conditions of the return